A real person reads every message. Here is how to reach us, and how the things we get asked about most actually work.
Contact us
Email support@ticktora.com and we will reply within 2 business days (Monday to Friday, IST). Most answers go out sooner.
support@ticktora.com
Including these gets you a useful answer on the first reply:
The email address on your Ticktora account
Your device and iOS version
What you expected to happen, and what happened instead
A screenshot, if the problem is something you can see
Managing your subscription
Ticktora Pro is an auto-renewing subscription sold through the Apple App Store. Apple handles the billing — we never see or store your card details.
To view, change or cancel it:
Open the Settings app on your iPhone or iPad
Tap your name at the top (your Apple ID)
Tap Subscriptions, then Ticktora
Choose Cancel Subscription
Cancel at least 24 hours before the renewal date, or that period will already have renewed. Cancelling stops future charges — you keep Pro until the end of the period you have already paid for.
Paid but still seeing the free tier? Open the Profile tab and tap Restore Purchases. If that does not bring it back, email us with the date of the purchase.
Refunds
Refunds for App Store subscriptions are handled entirely by Apple. The App cannot charge your card and cannot issue a refund for a purchase, so requests have to go to Apple.
Go to reportaproblem.apple.com, sign in with your Apple ID, find the Ticktora purchase and choose "Request a refund".
reportaproblem.apple.com
If Apple asks you to contact the developer first, email us — we will confirm what your account shows so you can pass it on.
Your account and data
You can delete your Ticktora account, and everything stored with it, from the Profile tab. Deletion is permanent and cannot be undone. If you cannot reach that screen, email us from the address on the account and we will do it for you.
What we store, and why, is set out in full in our Privacy Policy.
Reporting another learner
Leagues and friend lists show other people's display names. If a name is abusive or otherwise objectionable, report or block that learner from their row. Blocking takes effect immediately and hides them from you without waiting on us; every report goes into a moderation queue that a person reviews within 2 business days. You can also email us with the details.
Terms and privacy
The full documents are in the App and on the web, no account required.
Ticktora is an educational app. Support can help with your account, the lessons and billing — we are not registered advisers and cannot answer questions about real trades, securities, or what to do with your money.